Terms and Conditions

Terms and Conditions

LEGAL NOTICE AND GENERAL CONTRACTING CONDITIONS

1      Scope of application.

The purpose of this document is to establish and regulate the rules of use of the Site www.repuestosymoviles.com (hereinafter the "Site"), understanding by Site all the pages and their contents owned by www.repuestosymoviles.com to which are Access through the domain www.repuestosymoviles.com and its subdomains, as well as the General Contracting Conditions for sales from our online store  .

The use of the Site attributes the condition of User of the same and implies the acceptance of all the conditions included in this Legal Notice. The User undertakes to read this Legal Notice carefully on each of the occasions on which he or she intends to use the Site, since it and its conditions of use contained in this Legal Notice may be modified.

The use of our online store, either as a simple visitor or as a registered member, attributes the condition of consumer or user, and the acceptance of the General Contract Conditions. 

The user undertakes to carefully read this Legal Notice and General Contracting Conditions on each of the occasions on which he intends to use the Site, as these may be modified. All notices can be reviewed at any time by the user through our website.

The user can download these conditions. If you want us to send them to you in another format, request it in the comments section when processing your order.

It will be understood that the follow-up of all the steps foreseen to acquire a product through our online store  , as well as its request, implies the full and unreserved adherence of the user to each and every one of the general conditions published on the website.

These Conditions will be applicable from the beginning of the online purchase procedure of the product until the receipt of the shipment, as well as the end of the withdrawal periods and legally established guarantees, as appropriate.

 2  Ownership of the Website.

The owner of this Site is www.repuestosymoviles.com with address in Spain 

You can contact us at the following telephone numbers or e-mail: Tfno: 665 15 74 12 e-mail: info@repuestosymoviles.com

3 Intellectual and industrial property.

The intellectual property rights of this site are owned by www.repuestosymoviles.com (hereinafter www.repuestsodepantallas.com), or third parties who have authorization when necessary.

The unauthorized reproduction, distribution, commercialization or transformation, total or partial, of the content of the Site, constitutes an infringement of the intellectual property rights of www.repuestsodepantallas.com. Likewise, all trademarks or distinctive signs of any kind contained in the Site are protected by Law.

The unauthorized use of the information contained in this Site, as well as the damages caused to the intellectual and industrial property rights of www.repuestsodepantallas.com, may give rise to the exercise of the legally corresponding actions and, if applicable, to the responsibilities derived from said exercise.

In the event that the products of our online store were subject to protection by Intellectual Property, www.repuestsodepantallas.com guarantees to be authorized to manage the acquisition and payment of the product to the consumer

4 Exclusion of liability.

The content, programs, information and / or advice expressed on this Site should be understood as merely indicative. www.repuestsodepantallas.com, does not respond in any way to the effectiveness or accuracy of the same, being exempt from any contractual or extra-contractual responsibility with the Users who make use of them, since they are the ones that must decide according to their criteria the opportunity thereof.

On this Site, content contributed by third parties or companies can be published, www.repuestsodepantallas.com, is not responsible for the veracity and accuracy of the same, being exempt from any contractual or extra-contractual responsibility with the Users who make use of them.

www.repuestsodepantallas.com, reserves the right to modify the content of the Site without prior notice and without any limitation.

Likewise, it declines any responsibility for any damages that may be caused by the lack of availability and / or continuity of this Site and the services offered on it.

www.repuestsodepantallas.com, does not guarantee the absence of viruses or other elements on the web that may cause alterations in your computer system. www.repuestsodepantallas.com, declines any contractual or extra-contractual responsibility with the Users who make use of it and have damages of any nature caused by computer viruses or by computer elements of any kind.

www.repuestsodepantallas.com, declines any responsibility for the services that may eventually be provided on the Site by third parties.

www.repuestsodepantallas.com, declines any responsibility for the services and / or information provided on other sites linked to this. www.repuestsodepantallas.com, does not control or exercise any type of supervision on third-party Websites. We advise the Users of the same to act with prudence and consult the possible legal conditions that are exposed in said webs.

Users who send any type of information to www.repuestsodepantallas.com, undertake that it is truthful and that it does not violate any right of third parties or current legislation.

5  Conditions of use of the portal for users.

Access to this Site is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the users.

The use of the Site for harmful purposes of goods or interests of www.repuestsodepantallas.coms or third parties or that in any other way overload, damage or disable the networks, servers and other computer equipment (hardware) or computer products and applications is expressly prohibited. (software) from www.repuestsodepantallas.com, or third parties.

In the event that the User becomes aware that the linked Sites refer to pages whose contents or services are illegal, harmful, degrading, violent or contrary to morality, we would appreciate it if you could contact www.repuestsodepantallas.com

6 Personal data protection policy.

The Privacy Policy is part of the General Conditions that govern the Website www.repuestosymoviles.com, together with the Cookies Policy and the Legal Notice.

www.repuestsodepantallas.com reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website. In the event that the user has registered on the website and accesses their account or profile, when accessing it, they will be informed in the event that there have been substantial modifications in relation to the processing of their personal data.

6.1. Who is RESPONSIBLE FOR THE TREATMENT?

The data that is collected or voluntarily provided to us through the Website, either by browsing it, as well as all those that you can provide us in the contact forms, via email or by phone, will be collected and processed by www.repuestsodepantallas.com, whose data is indicated below:

If, for any reason, you want to contact us in any matter related to the processing of your personal data or privacy (with our Data Protection Officer), you can do so through any of the means indicated above.

6.2. What are your RIGHTS in relation to the processing of your data?

Anyone has the right to obtain information about the existence of the processing of their personal data, access the information and personal data that www.repuestsodepantallas.com has, request the rectification of inaccurate data or, where appropriate, request the deletion, when , among other reasons, the data is no longer necessary for the purposes for which they were collected or the interested party withdraws the consent he has given.

In certain cases, the interested party may request the limitation of the processing of their data, in which case, we will only keep them in accordance with current regulations.

In some cases, you can exercise your right to data portability, which will be delivered in an appropriate format, commonly used or mechanically read to you or the new data controller you designate.

You have the right to revoke consent at any time for any of the treatments for which you have granted it.

www.repuestsodepantallas.com has forms to exercise any of the aforementioned rights, for which you should contact us at the following email address info@repuestosymoviles.com, requesting the model you need. In the same way, you can use those that the Spanish Agency for Data Protection or third parties make available to interested parties.

These forms must be electronically signed or accompanied by a photocopy of the DNI. If you act through a representative, it must also be accompanied by a copy of your ID or electronic signature.

The forms must be presented in person at the address of www.repuestsodepantallas.com indicated above or, where appropriate, sent by email.

You have the right to file a claim with the Spanish Data Protection Agency, in the event that you consider that the request for your rights has not been adequately addressed.

The maximum term to resolve by www.repuestsodepantallas.com is one month, counting from the effective receipt of your request by us.

6.3. What Data DO WE COLLECT through the Website?

6.3.1. Data stored by browsing and using the Website

By simply browsing the Website, www.repuestsodepantallas.com will collect information regarding:

- IP adress

- Browser version

- Operating system

- Duration of the visit or browsing of the Website

Such information is stored by Google Analytics, so we refer to Google's Privacy Policy, since it collects and processes such information. http://www.google.com/intl/en/policies/privacy/

In the same way, the website provides the utility of Google Maps, which can have access to your location, if you allow it, in order to provide you with greater specificity about our distance and / or paths. venues. In this regard, we refer to the Privacy Policy used by Google Maps, in order to know the use and treatment of such data http://www.google.com/intl/en/policies/privacy/

The information that we handle will not be related to a specific user and will be stored in our databases, for the purpose of statistical analysis, improvements to the Website, about our products and / or services and will help us improve our strategy. commercial. The data will not be communicated to third parties.

6.3.2. User registration on the Website

To access certain products and / or services, the user must register on the Website. For this, in the registration form, a series of personal data is requested. The necessary and mandatory data to be provided by the user to carry out such registration are marked with the * symbol. In the case of not providing such fields, the registration will not be carried out.

The username and password generated are personal and non-transferable, the user being responsible for their custody. We do not recommend that you write it down somewhere and we do not recommend that third parties notify it. Please note that the system has a password reset functionality that can be used as many times as you need.

Passwords are stored encrypted in a database. If the client wishes to recover or reset his password, he must visit the following link and click on "Forgot your password?"

In the indicated link the client puts his email and an email is sent with the password.

https://www.partsofpantallas.com/authentication?back=my-account

In this case, the browsing data will be associated with the user's registration, identifying the same specific user who browses the Website. In this way, personalize the offer of products and / or services that, in our opinion, best suits the user, as well as recommend certain products and / or services.

The registration data of each user will be incorporated into the Repuestos databases www.repuestsodepantallas.com along with the history of operations carried out by the same, and will be stored in them as long as the account of the registered user is not deleted. Once said account has been eliminated, said data will be removed from our databases, keeping those data related to the transactions carried out for 10 years, without accessing or altering them, in order to comply with the legally valid deadlines. The data that are not linked to the transactions carried out will be kept for a period of 5 years unless consent is withdrawn, in which case they will be deleted immediately.

The legal basis for the processing of your personal data is the execution of a contract between the parties, in which the user requests a series of products from Spare Parts www.repuestsodepantallas.com

In relation to sending communications and promotions electronically and responding to requests for information, the legitimacy of the treatment is the consent of the affected party.

The purposes of the treatment will be the following:

a) Manage registration in the user registration area and their access to the Website

b) Manage the purchase of the products and / or services made available to you through the Website

c) Keep you informed of the processing and status of your purchases

d) respond to your request for information

e) Manage all the utilities offered by the platform to students, associates, collegiate ...

Thus, we inform you that you can receive communications via email and / or on your phone, in order to inform you of possible incidents, errors, problems and / or status of your orders.

Your personal data may be provided to third parties, in order to carry out certain procedures and / or services requested by the user:

For the sending of commercial communications, the express consent of the user will be requested at the time of registration. In this regard, the user may revoke the consent given by going to Repuestos www.repuestsodepantallas.com using the means indicated above. In any case, in each commercial communication, you will be given the possibility of unsubscribing when receiving them, either through a link and / or email address.

6.3.3. Data provided in the contact form

You can contact us directly through the "Contact Us" section provided on the Website. For this, it is necessary that the User identifies himself and indicates his personal data, so that Repuestos www.repuestsodepantallas.com can contact the user, in case it is necessary to attend his request for information. The necessary and mandatory data to be provided by the user to carry out such registration are marked with the * symbol. In the case of not providing such fields, the sending of your request will not be allowed.

Such personal data will be incorporated into the databases of www.repuestsodepantallas.com, which will keep them to answer your request and / or request for information and, after that, they will be eliminated within 5 years.

The legal basis for the treatment of such data is the consent of the user who requests information, or has the need to maintain contact with www.repuestsodepantallas.com

The purposes of the treatment will be the following:

a) Manage inquiries or requests for information that you send us through the Website, email or telephone

b) Sending communications, special promotions, news or actions that may be of interest to you or that you request from us, even by electronic means. As it is an accessory purpose to the main one, you must check the box enabled for this purpose.

The personal data that you provide us by this means will not be communicated to third parties, being Repuestos www.repuestsodepantallas.com who gives, directly, answers to this type of queries.

On the other hand, it is reported that they may have access to your personal data:

6.3.4. Work with us

In the event that you provide us with your curriculum vitae, either through the Website, email or physically at the address or any headquarters of Repuestos www.repuestsodepantallas.com, it will be incorporated into your database. The curriculum will be stored for a period of 1 year, after which, if we have not contacted you, it will be deleted.

The legal basis for the treatment will be based on the express consent granted by the interested party for the treatment of the data contained in the curriculum when sending it and checking the box enabled for this purpose.

The purpose of the treatment is:

a) Incorporate you into present and future selection processes of www.repuestsodepantallas.com

In the event that the interested party finally joins www.repuestsodepantallas.com as an employee, their data will be incorporated into a database owned by it, in order to internally manage the employee-employer employment relationship. In this regard, we refer to the treatment related to employee contracts, which is included below.

6.3.5 "Cookies"

This website uses cookies". "Cookies" are small data files that the Internet server sends to the browser and that are subsequently returned with each new request. These files are stored on the user's computer and allow the system to remember browsing characteristics or preferences from previous sessions. The purpose of these cookies is to improve the service we offer to Users. The "cookies" on this website are not invasive or harmful. 

7 Sale of goods, shipping and liability.

Through the portal www.repuestosymoviles.com, consumers or users can purchase products. These are categorized, by selecting the product, the information available about it, its characteristics, utilities and price appears on the screen; and one or more descriptive photographs. Before making the contract, the user must check it and assess whether it suits their needs. Technical assistance, after-sales services and other commercial guarantees that could assist the client, if any, may also appear.

Before making the contract, the user must check it and assess whether it suits their needs. In addition, the user must be 14 years of age, provide the necessary data and accept these Conditions.

The fact that the user completes the order form does not imply the automatic acceptance of the order by www.repuestsodepantallas.com, but it will be understood that he accepts it when an automatic email acknowledging the request is sent to him.

8 Purchase procedure.

The customer must follow the instructions on the screen and add products to the shopping cart, without any commitment to purchase. You can view the basket or empty it by deleting the products.

If you wish to continue with the purchase, you must accept the purchase in the order button, accepting the conditions, the legal notice and those particular conditions that the purchase of the product / s entails.

Subsequently, if they have not previously been provided, the customer will be asked for their personal information with fields with an asterisk, which are mandatory for a correct shipment. No prior customer registration is necessary.

The client can check if the data is correct and, where appropriate, correct any erroneous data through the "edit" button.

To complete the purchase process, you must click on the "buy now" button (or a similar expression), which entails the purchase with an obligation to pay.

If there are help pages during the process, they will give the customer extra information about the purchase process.

When a sale of a good is formalized, and once the payment is received and verified, www.repuestsodepantallas.com, and the acceptance of the purchase is confirmed by email within 24 hours from the purchase, the product is sent. If the products are not available, it will be informed by email.

If the payment is made by credit card, the charge on the card will be made through the bank POS. All commercial transactions are carried out in a secure server environment under the SSL (Secure Socket Layer) protocol, which guarantees the security and privacy of your data.

The contract ends once the good is delivered, although the guarantees and data are maintained for legal and commercial reasons (if you accepted them).

In no case will www.repuestsodepantallas.com be liable for any other type of damage, whether actual, indirect, or of any other type, nor for the loss of profit that the buyer may have suffered due to problems arising from the sale and shipment of the product.

www.repuestsodepantallas.com will not be liable for delays, or for inaccurate or erroneous publication when they are the consequence of events or circumstances beyond its control, including, but not limited to, governmental action, fire, flood, insurrection, earthquake, technical failure, hacking, riot, explosion, embargo, legal or illegal strike, shortage of personnel or material, interruption of transport of any kind, delay in work, or any other circumstance beyond your control.

            For any additional information about your order or billing, you can contact Customer Service through the email account info@repuestosymoviles.com

9 Delivery times:

The delivery time will be 24h-48h approx. After sending the order, for those shipments that must be delivered within the Peninsula and the Balearic Islands. In the case of the Canary Islands, Ceuta, Melilla, the delivery time will be approximately 72-96 hours. after sending the order. It can be accessed from any operating system, platform or browser. If you have a problem, contact us.

Price, payment method, and supporting documentation.

The price of the products is defined in Euros, and will be established in the corresponding pages of the Site for each product, being valid for as long as they remain accessible on the website.

            The form of payment of the property will be through credit card / cash on delivery / bank transfer.

The applicable taxes are understood to be included in the price of the product, unless the client has an Intra-Community CIF, is a client from the Canary Islands / Ceuta / Melilla or outside the European Union.

Shipping costs are separate, and the user must check and accept before placing the order, the costs involved in sending it to their address, as they vary depending on the size and weight of the product or the place of destination.

In general, www.repuestsodepantallas.com will send by email confirmation of receipt of payment via email.

10.     Warranty

If your product has a fault or is defective, Repuestos de Pantallas will repair it or offer you a new one, in the event that its change is not possible, you can request the payment.

Defective merchandise may be returned with our prior APPROVAL.

In case of returns of any kind, the original packaging (commercial type) must be in PERFECT condition. If this condition is not met, the return will not be accepted.

Before shipping any defective product, you must contact us.

This situation will not apply to failures or defects caused by accident, negligence or misuse of the product.

No warranty or return of components liable to be damaged by electrostatic discharge (ESD) or improper handling by the customer will be accepted.

Screen Parts is an online store in which 90% of its products are spare parts for electronic repairs that are used to replace the originals in machines or equipment that due to their daily use have suffered deterioration or a breakdown. These parts do not have a warranty, since they are parts that are susceptible to breakdown when installed in your damaged equipment. You have 48 hours to contact us in the event that the purchased part does not work. This is the only replacement warranty to which you are entitled.

The purchase of finished products such as machines, mobile phones, consumer electronics, in our store has the official guarantee offered by each manufacturer, of 2 years. Once the order is received, you have fifteen days to make the return.

This warranty does not cover or pay for damages or defects derived from modifications, manipulations or adjustments that may be made to the product. This warranty will not apply if the serial number of the product has been altered, deleted, has disappeared or is illegible.

 11 Obligations of the user.  

Any commercial use of the products with a registered trademark is expressly prohibited, unless expressly authorized by www.repuestsodepantallas.com, or by the owner of the trademark registration.

The user is obliged to pay the price of the product and to use it in accordance with the law and these general conditions.

The user undertakes to maintain the confidentiality of his password and to notify us, immediately, of his suspicion of any unauthorized use of his account or access to his password.

The user agrees not to use the account, username or password of another User

 12  Obligations of  www.repuestsodepantallas.com

It undertakes to make the necessary information related to the product available to the user and once the purchase is made, to send a verification via email, which shows the receipt of the order placed, and the confirmation of payment.

It undertakes to have the necessary spare parts for the product, or to request them from the manufacturer, for 5 years from the end of manufacture.

Likewise, it will prepare an invoice that it will provide to the consumer along with its order.

13 Withdrawal.

These conditions of return, withdrawal or revocation are governed by virtue of the provisions of Royal Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users, as well as such as Law 7/1998, of April 13, on general contracting conditions.

Our company only and exclusively sells online, we do not have a physical store, so to withdraw from an online purchase you must follow the following steps:

repuestosymoviles.com will accept the return of the material received in the following cases:

- The material sent to the client has arrived broken, damaged or in poor condition. The client is obliged to review the material received in order to verify that the material received is in good condition and the circumstances described in this section do not exist, otherwise, the client is obliged to communicate the anomalies observed in a shorter period of time. 48 hours from the signing of the copies of the collection delivery note. The lack of such communication in the event of an anomaly within the foreseen term will exempt www.repuestosymoviles.com from any responsibility in the material received by the client.

- The material sent to the client is not the one requested. The client will communicate the incident to www.repuestosymoviles.com within a period of no more than 5 calendar days from the signing of the delivery note. The customer must return the wrong material in the same state in which it was delivered, with its original packaging intact and therefore in perfect condition for sale, otherwise compensation would be requested from the customer.

- The customer has received his order correctly and wishes to return it. In this case, the client must notify www.repuestosymoviles.com of his intention to return the order within a maximum period of 15 calendar days from the signing of the delivery note. The customer accepts the waiver of this right of return in the event that no more than 15 calendar days have elapsed from the signing of the delivery note. The customer will return the material in the same state in which it was delivered, with its original packaging and therefore in perfect condition for sale. www.repuestosymoviles.com will reimburse the amount of the material paid by the client through a "Discount Voucher" within a maximum period of 5 calendar days from the receipt of the material again.

- The material that shows any symptoms of bad or incorrect handling, will not be covered by the guarantee since the handling, breakage or absence of the guarantee seal implies the automatic cancellation of the same, since the manufacturer requires that at the time of receiving the guarantee part, before being installed or manipulated, it is tested, without removing any protective plastic.

- Any material that has been detected to be damaged will be repaired or, failing that, replaced by a new one and sent at no cost to the customer. If neither of the two options are viable, a discount voucher will be sent for the value of the defective item.

- In the event that the material returned as defective passes the tests of our technical service, confirming that the material is in perfect condition since the results contradict the description made by the user of the fault, it will be sent back to the customer at postage due and in no case will it be paid.

- The amount of the products will be paid through a discount voucher for the value of the same.

For all cases of returns, the customer must contact the Commercial Department of www.repuestosymoviles.com at the email info@repuestosymoviles.com or by phone.- 665 157 412

The address to which the shipment should be made is:

SPAIN

Are there shipping costs for returns?

Defective products under warranty:

The product that is returned under warranty, once it is reviewed by our technical service and is under warranty, the customer will be paid the postage paid provided that it meets the following:

If it proceeds after having made the payment of the product, if you want us to pay you 3.5 € approx. of the shipping costs of the defective product by Certified Mail, send us by email a copy of the postal receipt, account number for the payment and reference of the order from our website.

The Regulation of the sale of goods between companies to integrate them into their production process is not governed by the application of the legal guarantee of Law 23/2003 on Guarantees in the Sale of consumer goods.

Therefore, between companies the cost of shipping in Returns will not be paid

Warranty repair services:

In practically all cases we assume the return costs through Certified Mail. If our technical service values ​​that the product works correctly, the client will assume the payment of the total postage incurred by the shipment (both outward and return).

If our technical service considers that the product is defective, the payment of the postage will be returned to the customer, which should have been carried out as indicated.

If our technical service values ​​that the product works correctly, the client will assume the payment of the total postage incurred by the shipment (both outward and return).

Screen Spare Parts will take care of the postage provided that they are returned by Certified Post Office for an amount of € 3.5 approx. If this is not the case, it will only assume the shipping costs of the return to the customer.

The user will be absolutely responsible for the use they make of the purchased product, and exonerates www.repuestsodepantallas.com of the responsibility derived from any damage that could be caused by any incorrect use of that product. Specifically, it will be responsible for:

•          All those acts that contravene the provisions of these general conditions, the law, morality, generally accepted customs and public order.

•          Any act carried out in a manner different from what is stated in the indications or instructions about the operation and use of the product.

•          The certainty, accuracy, validity and timeliness of the data with which you will fill out each of the forms that www.repuestsodepantallas.com requires on the website.

•          The direct or indirect damages that have been caused by any third party if the user lost, revealed, neglected or, in any way, allowed a third party to know for attributable reasons their personal data necessary for the contracting of the product

14 Power to deny the request.

www.repuestsodepantallas.com reserves the right to exclude or not allow the acquisition of the product, when it considers that current regulations, general conditions, morals, generally accepted customs, public order are violated, when a third party is harmed , or when for reasons derived from the image and reputation of the website www.repuestsodepantallas.com it does not consider it appropriate. In this case, if the payment had been made, it will be returned.

15     Information and modification.

www.repuestsodepantallas.com guarantees that it has exposed these general conditions to the generality of the possible interested parties, on the date before they could contract the products, thus complying with the prior information period. The user may consult these General Conditions at any time through our website.

The temporary validity of this condition coincides with the time of its exposure, until the moment in which the terms and conditions stipulated here are unilaterally modified in whole or in part, the user being obliged to consult our General Contracting Conditions each time he accesses our online store.

If any clause is declared void, it will be deemed not to be set without affecting the other conditions.

16   Assignment and Subrogation.

www.repuestsodepantallas.com may contract service providers, and collaborate or assign the contracts formalized to third parties, to carry out the supply of all or part of the products to which it is committed by virtue of the different operations that are being formalized .

17  Termination and termination.

This contract will expire when both parties comply with the obligations to which they undertake in it or when it is resolved by any of them if any of the causes provided for the resolution concur, or if the counterpart seriously breaches any of the obligations established in the contract.

18 Notifications.

www.repuestsodepantallas.com

19 Applicable law, jurisdiction and validity.

www.repuestsodepantallas.com informs you that this Legal Notice and the General Contracting Conditions are governed in each and every one of their extremes by Spanish legislation. This contract is established in the Spanish language.

As the consumer enjoys protection regulations, he may claim or sue from the jurisdiction of his domicile.

Both parties submit, expressly waiving any other jurisdiction, to the competent Courts and Tribunals at the address of www.repuestosymoviles.com, (Spain), in the following cases:

•          That the buying party has its domicile outside the European Union and in that country there is no bilateral or multilateral agreement with Spain that prevents the possibility of establishing the express submission of the jurisdiction;

•          If it is a sale carried out by a company that acts within the framework of its business or professional activity.

 20 Contact us. 

If you have any questions about these conditions, or if you would like to make any suggestion or recommendation, please contact us through the following email address: info@repuestosymoviles.com

22 Online Dispute Resolution.

In accordance with the provisions of EU Regulation 524/2013 on online dispute resolution in consumer matters (ODR - Online Dispute Resolution), we inform you that as a consumer, you have at your disposal a procedure to resolve the various disputes arising from the sale online of goods and services in the EU.

The EU RLL (online dispute resolution) platform is available to you:

http://ec.europa.eu/consumers/odr/

You can find more information at the following link:

http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524